Our policies

A deposit holds your time and goes toward your service. Every set and fill takes one, and the menu marks each with a Deposit to book chip. Choose your artist and your time on the booking page and we confirm by text or email.

Please give 24 hours' notice to cancel or move a visit, and your deposit moves with you. With less notice the deposit stays with the studio. If you are running late, your artist holds 15 minutes for a fill and 30 for a full set. After that the visit is shortened, not extended, because the next client is booked.

If you miss a visit without a word, the deposit stays with the studio and we hold your next visit only with prepayment. If something comes up, a text is all it takes.

Visits are for the client, 18 and over. The work needs you still, with your eyes closed, so please come on your own. A friend is welcome to wait in the front room.

We ask every new client to patch test before a first set. It shows how your skin responds to the adhesive. It helps, but it can't predict every reaction, so tell us about allergies, sensitive eyes and any reaction to tape or eye products. If you notice burning, swelling, redness or blurred vision, tell us and call your doctor or go to urgent care.

If something isn't right, tell us within a week. Your artist will look at your lashes and say what she can do. Services aren't refunded, but a concern always gets a conversation first.

Tips are welcome and never expected. Add one when you pay at the end of your visit, and it goes to the artist who did your work.

Come with clean eyes: no eye makeup, no mascara, no curler and no oil-based products around the eyes that day. Take contact lenses out for the visit and bring your glasses. Arrive ten minutes early to check in.